Our ushers come into account with the four styles as follows:
Amiable: the person who is warm and friendly and wants everyone to get along and be happy.Expressive: the person who thrives on fun and excitement and loves to be around other people and.Analytical: the person who values accuracy and details.
Driver: the person who takes charge and wants solutions. These are examples of 4 different communication styles: 
Who walked into the room and began by introducing herself to others, spending time with each person to establish a connection?. And how about the person who was bursting with enthusiasm and could not wait to tell you her great idea?. How about the serious person who rather cautiously talked in precise detail?. Who dominated the conversation and put a premium on being right and convincing others to go along with his solutions?. Think about the last time you were at a large gathering and had the opportunity to observe a lot of people in action: Here’s what we can learn from these ushers on how to leverage and flex the 4 communication styles. The goal of my sessions was to help the ushers master the skill of how work with the4 communication styles under pressure in order to provide patrons with the world-class experience that they expect at the theater. Thus, time is short and the stakes are high! When a patron complains about a seat mix-up or long lines at intermission, ushers need to be flexible with changing circumstances and follow established protocols to deal with illness or other emergencies that may arise. Working in the theater as an usher entails seating a large number of patrons quickly and efficiently and in such a way that patrons enjoy the experience of being in the theater. In fact, when I was 17, I applied to be an usher at the New York State Theater just so that I could go to the ballet every night! I didn’t get the job but my enthusiasm for the ballet never died. It was a thrill for me to be at the theater because I have been a balletomane since high school. Koch Theater at Lincoln Center on how to leverage and flex the 4 communication styles for world-class customer service. This past week, I led two sessions with the management team and the ushers at the David H.
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